Privacy Policy

We collect information you provide directly, including:

• Account information: name, email address, profile photo, and password when you register.
• Profile information: professional details, bio, and any content you choose to add to your profile.
• User Content: knowledge base articles, course materials, announcements, and messages you create or upload.
• Payment information: billing address and payment method details (processed by our payment providers; we do not store full card numbers).
• Communications: messages you send to us or through our support channels.

We also collect information automatically, including:

• Log data such as IP address, browser type, pages visited, and timestamps.
• Device information including operating system and browser version.
• Usage data about how you interact with features of the Service.
• Cookies and similar tracking technologies (see Section 4).

We use your information to:

• Provide, operate, and maintain the Service.
• Create and manage your account and authenticate your identity.
• Process transactions and send related information such as receipts and invoices.
• Respond to your comments, questions, and customer support requests.
• Send administrative messages, service updates, and security alerts.
• Send marketing communications where you have consented or where permitted by law (you may opt out at any time).
• Analyse usage patterns to improve and develop new features.
• Detect, investigate, and prevent fraudulent or illegal activity.
• Comply with legal obligations.

We do not sell your personal information. We may share your information with:

• Service providers: third-party vendors who help us operate the Service (e.g. cloud hosting, payment processing, email delivery, analytics). These providers are contractually obligated to protect your data and may only use it to provide services to us.
• Other users: content you publish to a Space or post publicly is visible to that Space's members (and, if the Space is public, to anyone on the internet).
• Business transfers: in connection with a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.
• Legal requirements: when required by law, court order, or governmental authority, or to protect the rights, property, or safety of Zaawi or others.

We use cookies and similar technologies (e.g. local storage, session tokens) to authenticate users, remember preferences, analyse traffic, and personalise content. You can control cookie settings through your browser, but disabling certain cookies may affect the functionality of the Service.

We may use third-party analytics tools that set their own cookies. These tools help us understand how users interact with the Service. Their use of data is governed by their own privacy policies.

We retain your personal information for as long as your account is active or as needed to provide the Service. When you delete your account, we delete your personal data within 30 days, except where we are required to retain it for legal, regulatory, or legitimate business purposes (such as resolving disputes or complying with legal obligations). Aggregate or anonymised data may be retained indefinitely.

Depending on your location, you may have the following rights regarding your personal data:

• Access: request a copy of the personal data we hold about you.
• Correction: request that we correct inaccurate or incomplete data.
• Deletion: request that we delete your personal data, subject to certain exceptions.
• Portability: request a machine-readable export of your data.
• Objection / restriction: object to or restrict certain processing activities.
• Withdraw consent: where processing is based on consent, withdraw it at any time without affecting prior processing.

To exercise these rights, contact us at [email protected]. We will respond within the timeframe required by applicable law (generally 30 days).

The Service is not directed to children under the age of 13 (or under 16 in the European Economic Area). We do not knowingly collect personal information from children. If you believe a child has provided us with personal data, please contact us and we will delete it promptly.

Zaawi is headquartered in the United States. Your information may be transferred to, stored, and processed in the United States or other countries where our service providers operate. These countries may have data protection laws that differ from your own. We take appropriate safeguards (such as standard contractual clauses) to ensure your data is protected wherever it is processed.

We implement industry-standard technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction — including TLS encryption in transit, encrypted storage, and access controls. However, no internet transmission is completely secure, and we cannot guarantee absolute security.

We may update this Privacy Policy from time to time. When we make material changes, we will update the "Last updated" date at the top of this page and notify you via email or in-app notice where required. Your continued use of the Service after the changes take effect constitutes your acceptance of the revised policy.

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at [email protected].